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Improve Client Interactions by Understanding Behaviour Profiles
16th September 2021 @ 20:00 - 21:00Free
We all know it is a stressful time in the industry right now, with staff shortages and difficult clients being two of the most cited reasons. What if we could alleviate some of that stress by having better interactions with clients?
“People buy People” is a phrase that is familiar to us all, but just what is it that aligns you more with some people than others? In a customer-facing environment this is crucial for relationship building and developing rapport.
Behaviour profiling takes the guesswork and risk out of relationship building by using science and expertise to build STRONG, RELIABLE, LASTING and TRUSTING relationships.
DISC is an extremely powerful tool which will enable you to understand your own behaviour profile, how you respond with other profiles, and (importantly) how to identify your clients’ profile, allowing you to effectively support them whilst giving their beloved pet the very best care.
Profiling has become an essential tool in today’s team dynamics – it helps team cohesion, successful conversations, enhanced respect, and repeatable results.
Join internationally certified empowerment trainer & Licensed DISC Behaviours Profile Trainer Lisa Clifford, as she discusses the theory & evidence base behind DISC profiling, before using some worked examples to show you how powerful it can be in practice.
Having certainty about how to manage stressful / difficult situations will alleviate pain points commonly seen by vets, nurses and practice managers on a regular basis.
This training session will help you understand yourself, your team, and your clients, leading to less stress in practice and more positive interactions.
*PLUS* Lisa is offering you the chance to win a full day’s bespoke DISC profiling with your team worth up to £3,750! Join the live webinar to make sure your team is entered.